1. Who We Are
GMB Expert ("we", "us", "our") is a Google Business Profile management service operated from India, with offices in Chandigarh and Pune. We provide GMB profile services, including phone number fixes, listing optimization, and reinstatement.
Contact: hello@gmb.expert | +91 87280 16264
2. Information We Collect
We collect the following information when you use our website or contact us:
- Contact information: Your name, phone number, email address.
- Business information: Business name and Google Business Profile details you share with us.
- Communication records: Messages, WhatsApp chats and emails between you and our team.
- Usage data: Pages visited, browser type, IP address (via standard web logs).
- Enquiry details: Information you provide in our contact forms.
3. How We Use Your Information
We use your information solely to:
- Contact you regarding your GMB issue and deliver our service.
- Send service-related updates and follow-ups.
- Improve our website and the quality of our service.
- Comply with legal and regulatory obligations.
- Send occasional service offers (you may opt out at any time).
We do not use your data for automated decision-making or profiling, and we do not sell your data.
4. How We Share Your Information
We share your information only in limited circumstances:
- Service providers: Tools we use to operate (CRM, email platforms) — under strict confidentiality.
- Legal requirements: When required by Indian law or a valid court order.
- Business transfers: If GMB Expert is acquired or merged, under the same privacy terms.
5. Data Retention
We retain your personal data for as long as necessary to provide our service and meet legal obligations — typically no longer than 3 years from your last interaction with us. You may request earlier deletion at any time.
6. Cookies & Analytics
Our website uses basic cookies for analytics (page views, traffic sources). We use Google Analytics to understand how visitors use our site. No advertising cookies are placed without consent. You can disable cookies in your browser settings at any time.
7. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Your data is stored securely and accessed only by authorised team members.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate information.
- Request deletion of your data.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, email us at hello@gmb.expert.
9. Third-Party Links
Our website may contain links to third-party sites (e.g. WhatsApp, Google). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, contact us immediately for removal.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy:
- Email: hello@gmb.expert
- Phone / WhatsApp: +91 87280 16264
- Chandigarh: Office No-02, Fourth Floor, City Court, Zirakpur — 140603
- Pune: 408, Montvert Velocity, Baner-Pashan Link Rd — 411021